These terms explain how done99 works, what we expect from players, and what players can expect from us. Please read through them carefully before using the platform.
Players must be 18 years or older. One account per person only.
All balances and transactions operate exclusively in Pakistani Rupees.
You are responsible for keeping your login credentials safe and private.
done99 is entertainment. Set your own budget and play within your means.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and done99 ("the Platform", "we", "us"). They govern your use of the done99 website, all associated pages, services, games, and features available at done99.win.
By creating an account, depositing funds, placing a bet, or interacting with any feature of the platform, you confirm that you have read, understood, and agreed to these Terms in full. You also confirm that you meet the eligibility requirements set out in Section 2.
These Terms apply alongside our Privacy Policy and Responsible Gaming Policy, both of which are published on done99.win and form part of this agreement. In any area of conflict between these documents, these Terms take precedence unless explicitly stated otherwise.
To register and use done99, you must meet all of the following requirements at all times:
done99 reserves the right to request identity verification documents at any time to confirm that a player meets these eligibility requirements. Failure to provide satisfactory documentation when requested may result in account suspension and withholding of funds pending investigation.
When you register with done99, you create a single personal account. You are fully responsible for all activity that occurs under that account, including all bets placed, games played, and transactions made.
You must provide accurate, truthful, and complete information when registering. If any of your details change — including your contact information — you must update your account accordingly. Providing false information is a breach of these Terms and may result in account closure.
Your login credentials are personal to you. You must not share your username or password with anyone else. done99 will not be responsible for any losses arising from unauthorised access to your account caused by your failure to keep your credentials secure.
done99 reserves the right to suspend or permanently close any account at any time if we reasonably believe it is being misused, involved in fraud, or operated in breach of these Terms. In such cases, we will communicate the reason where legally permitted to do so.
All funds on done99 are held and transacted in Pakistani Rupees (PKR). There is no currency conversion on the platform. The amount you deposit is the amount credited to your account — there are no done99-side deposit fees, though your payment provider may apply their own charges independently.
done99 currently supports the following deposit and withdrawal methods:
Withdrawals are processed back to the same payment method used for the most recent deposit, wherever possible. done99 aims to process withdrawal requests promptly; actual receipt times depend on your bank or wallet provider. done99 is not responsible for delays caused by third-party payment processors.
done99 reserves the right to request additional verification before processing any withdrawal. This is a standard anti-fraud measure and applies to all players equally. Documents typically requested include a copy of a valid CNIC and proof of the payment method used.
All bets, game rounds, and wagers placed on done99 are final once confirmed. Please review your selections carefully before confirming any bet or game action. done99 does not accept requests to cancel confirmed bets except in the specific circumstances described below.
For sports betting — including Cricket, Pakistan Super League (PSL), T20 internationals, Football, and Esports markets — the following general rules apply:
For casino games, slots, live casino, and bingo, all results are determined by certified random number generator (RNG) systems or by live dealer operations. Game outcomes are final. If a game round is interrupted due to a technical fault before completion, done99 will use server-side logs to determine the correct outcome and settle accordingly.
Minimum and maximum bet limits apply across all products on done99. These limits are displayed at the point of placing a bet or entering a game. done99 reserves the right to adjust these limits at any time without prior notice.
done99 may offer bonuses, free bets, free spins, or other promotional rewards to players from time to time. Each promotion will have its own specific terms published alongside the offer. Those specific terms form part of this agreement when you opt into or claim a promotion.
done99 is an entertainment platform. Gaming and betting should always be treated as a leisure activity — never as a way to generate income, recover financial losses, or solve financial problems. We genuinely care about the wellbeing of our players and encourage everyone to play responsibly.
done99 is strictly for adults aged 18 and over. If you are concerned that someone underage is accessing your account or using your device to access done99, please contact support immediately so we can assist.
We encourage every player to set personal limits before they start playing:
For more detailed guidance on managing your gaming habits, please visit our Responsible Gaming page.
The following actions are strictly prohibited on done99. Engaging in any of these may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where appropriate:
done99 monitors all accounts and activity on the platform. If suspicious behaviour is detected, we reserve the right to act without prior notice to protect the integrity of the platform and all genuine players.
All content on done99 — including but not limited to the done99 brand name, logo, website design, text, graphics, game interfaces, software, and all associated materials — is the exclusive intellectual property of done99 or its content licensors.
You are permitted to access and use the platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, display, or create derivative works from any done99 content without prior written permission.
Third-party game content available on done99 — such as slot games, live casino streams, and other licensed titles — remains the intellectual property of the respective game providers. done99 operates under licence from those providers to make the content available to players.
done99 provides the platform on an "as is" and "as available" basis. While we work hard to keep the platform running smoothly and reliably at all times, we cannot guarantee uninterrupted service. Maintenance, upgrades, and circumstances beyond our control may occasionally affect availability.
To the maximum extent permitted, done99 shall not be liable for:
Nothing in these Terms limits done99's liability for fraud, death, or personal injury caused by our negligence — these exclusions do not apply to those situations.
done99 collects and processes personal data as part of operating the platform. This includes information you provide at registration, transaction data, device and browser information, and usage data generated by your activity on done99.
We use this information to operate your account, process transactions, detect fraud, comply with our legal obligations, and improve the platform experience. We do not sell your personal data to third parties for marketing purposes.
Full details of how we collect, store, use, and protect your data are set out in our Privacy Policy, which forms part of this agreement. Please read it carefully alongside these Terms.
done99 reserves the right to update or amend these Terms at any time. When we make changes, the updated Terms will be published on this page with a revised "Last Updated" date at the top. For significant changes, done99 will make reasonable efforts to notify active players directly.
Your continued use of done99 after any update to these Terms constitutes acceptance of the revised Terms. If you do not agree with an update, you should stop using the platform and contact support to close your account.
It is your responsibility to check these Terms periodically for changes. done99 recommends reviewing this page each time you return to the platform after a period of absence.
If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account or a transaction, done99's support team is available to help. You can reach us through the following channel:
When contacting support regarding a specific transaction or account issue, please include your registered username and a clear description of the matter. This helps our team respond more quickly and accurately.
For questions related to responsible gaming and self-management, please visit our dedicated Responsible Gaming page for practical guidance and resources.
A plain-language summary of the most important points — not a replacement for reading the full Terms above.
Each player may hold only one done99 account. Duplicate accounts are closed immediately. If you have forgotten your login details, use the account recovery option — do not register again.
Your entire done99 balance operates in Pakistani Rupees. There are no hidden exchange rate deductions. What you deposit in PKR is what you see in your wallet — no rounding, no conversion fees from done99's side.
You are responsible for the security of your login details. done99 will never ask for your password. Use a strong, unique password and avoid logging in on shared devices without logging out properly afterwards.
Once you confirm a bet or a game action on done99, it is final. There is no cancellation window after confirmation. Always review your selections — stake, odds, and market — before confirming.
Every promotion on done99 has its own specific terms. Wagering requirements, eligible games, and expiry dates all differ between offers. Read the specific terms for each bonus before opting in — it saves confusion later.
Gaming on done99 should be fun. Set a PKR budget before you start, take breaks, and never chase losses. If gaming stops feeling like entertainment, step away. Our Responsible Gaming page has practical tips to help.
Now that you've read the Terms, you know exactly how done99 works. Register your account, deposit in PKR using JazzCash, Easypaisa, Raast, or bank transfer, and access sports betting, slots, live casino, and bingo from one platform built for Pakistan.