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done99 FAQ — Everything You Need to Know

Got a question about your account, deposits in PKR, cricket betting, slots, or withdrawals? You will almost certainly find the answer right here. Browse by topic or read through the full FAQ below.

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Account & Registration Login & Password Deposits & Payments Withdrawals Sports Betting & Cricket Games & Slots Bonuses & Promotions Responsible Gaming
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Help Centre

Your Questions About done99, Answered

We have put together this FAQ to cover the questions that come up most often from Pakistani players using done99. Whether you are brand new to the platform and trying to figure out how to get started, or you are an existing player with a specific question about a withdrawal or a bonus, this page should have you covered.

done99 is built specifically with Pakistani users in mind. The platform runs entirely in PKR, supports payment methods that Pakistanis already use daily — JazzCash, Easypaisa, Raast, and bank transfer — and keeps cricket front and centre in the sports betting section, especially during PSL season and international T20 tournaments. If your question touches on any of those areas, you will find the answer in the relevant section below.

Use the topic links on the left to jump directly to the section you need, or simply scroll through the full FAQ. Each question expands to show the full answer when you click on it. If you cannot find what you are looking for after reading through the FAQ, the contact details at the bottom of this page will point you to the right place.

Quick note: done99 is a static information site. All account actions — registration, login, deposits, withdrawals, and game play — take place on the live platform. The links on this page will take you directly to the relevant sections.
Account & Registration

Setting Up and Managing Your done99 Account

Click the Register button at the top of this page or visit the registration page. Fill in your full name, active Pakistani mobile number, email address, and a strong password. Verify your mobile number when prompted, and your account will be ready to use in under two minutes. First-time depositors may also be eligible for a welcome bonus — check the promotions section after you log in.

Yes, completely free. Creating a done99 account costs nothing. You only spend PKR when you make your first deposit and decide to start playing. There are no subscription fees, no hidden charges, and no registration costs of any kind.

You must be 18 years of age or older. This is a hard requirement with no exceptions. done99 verifies age during registration and reserves the right to request supporting documents at any time. Accounts found to belong to under-18s will be closed immediately.

No. Each player is permitted one account only. Creating duplicate accounts is a violation of done99's terms and conditions. If detected, all duplicate accounts will be closed and any balances may be voided. If you have lost access to your existing account, use the password recovery process rather than creating a new one.

Log in to your done99 account and go to the account settings or profile section. You can update your email address, contact preferences, and certain personal details from there. Some changes, such as updating your registered mobile number, may require identity verification to protect your account.
Login & Password

Accessing Your Account

Go to the login page and use the "Forgot Password" option. Enter your registered mobile number or email address, and done99 will send a one-time verification code to your phone. Once verified, you can set a new password and regain full access to your account and PKR balance immediately.

done99 temporarily locks accounts after several failed login attempts as a security measure. Wait a short period — usually 15 to 30 minutes — and try again. Alternatively, use the password recovery option to reset your password and unlock your account immediately. If the lockout persists, reach out to support.

Yes. You can access your done99 account from your smartphone, tablet, or desktop browser. Your PKR balance, open b ets, and transaction history sync across all devices in real time. If you log in from a new device for the first time, a quick one-time verification step will confirm it is you before access is granted.

Yes. done99 uses modern encryption to protect your login credentials and account data. Your password is stored in a hashed format — not in plain text — and is never accessible to done99 staff. Always use a strong, unique password and never share it with anyone. done99 will never ask for your password via SMS, WhatsApp, or email.
Deposits & Payments

Adding PKR to Your done99 Account

done99 supports the most popular Pakistani payment methods: JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets. All deposits are processed in PKR. Visit the Deposit page for the full list and current minimum deposit amounts.

Deposits via JazzCash, Easypaisa, and Raast are processed almost instantly — your PKR balance typically updates within a few seconds. Bank transfers may take a little longer depending on your bank's processing times. If your balance has not updated after 30 minutes, check your transaction history and contact support if needed.

Yes, a minimum deposit amount applies and may vary by payment method. Visit the Deposit page for the current minimums per method. done99 keeps the minimums low so that players can start with a small amount before committing more PKR.

done99 does not charge fees on deposits from its side. However, your payment provider — JazzCash, your bank, or whichever method you use — may apply their own transaction charges. Check with your payment provider if you are unsure. The full PKR amount you deposit (minus any provider fee) will be credited to your done99 balance.
Withdrawals

Getting Your PKR Winnings Out

Log in to your account, go to the withdrawal section, select your preferred withdrawal method, enter the PKR amount, and confirm. Withdrawals are processed back to the same payment method you used to deposit — JazzCash, Easypaisa, Raast, or bank account. Make sure your account is fully verified before submitting a withdrawal request.

Processing times vary by method. JazzCash and Easypaisa withdrawals are generally the fastest, often processed within a few hours. Bank transfer withdrawals may take one to three business days depending on your bank. done99 aims to process all withdrawal requests without unnecessary delays.

Common reasons include incomplete account verification, an active bonus with wagering requirements not yet met, or a mismatch between your account details and your payment method. Make sure your account is fully verified and that you have met any applicable bonus conditions. If your request was declined and none of these apply, contact done99 support for clarification.
Sports Betting & Cricket

Cricket, PSL, T20 & More

Cricket is the main focus — especially PSL matches, international T20 series, Test cricket, and Pakistan national team fixtures. done99 also covers Football, Esports, and other major international sports. Visit the Bet page to see all currently available markets and upcoming matches.

Yes. done99 offers live in-play betting on cricket, including ball-by-ball markets during PSL and international T20 matches. Odds update in real time as the match progresses. Log in and head to the Bet section during a live match to see all available in-play options.

Minimum bet amounts vary by market and event. done99 keeps the minimums accessible so players can try a market without risking a large amount. The exact minimum is shown on each bet slip before you confirm. All bets are placed and settled in PKR.
Games & Slots

Slots, Live Casino & Bingo

done99 hosts a large and regularly updated library of slot titles covering classic reels, video slots, jackpot slots, and feature-heavy modern games. The Game Lobby is refreshed frequently so there is always something new to try. Visit the Slots page or the Game Lobby to browse all available titles after logging in.

Yes. The done99 live casino section features real dealers streamed in real time. You can play live table games from your phone or desktop, with PKR bets placed directly through the platform. Head to the Game Lobby and filter by Live Casino to see what is running right now.

done99's Bingo section offers online bingo rooms with scheduled games running throughout the day. You can join a room, buy cards in PKR, and play alongside other players. It is a fun, social option alongside the sports betting and casino games. Visit the Bingo page for current room schedules and card prices.
Bonuses & Promotions

Making the Most of done99 Offers

done99 runs welcome offers for newly registered players. Eligibility and bonus terms — including any minimum deposit requirement and wagering conditions — are shown in the promotions section of the platform after you register and log in. Always read the bonus terms before opting in so you know exactly what is required to release your bonus funds in PKR.

A wagering requirement is the number of times you need to play through a bonus amount before it becomes withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to wager a total of PKR 10,000 on eligible games before the bonus converts to real withdrawable funds. The specific requirement for each bonus is listed in its terms.

Yes. All done99 bonuses have an expiry period. If you do not meet the wagering requirements within the stated time window, the bonus — and any winnings generated from it — will be removed from your account. The expiry period is clearly shown in each bonus's terms and conditions. Check your active bonuses in your account to see time remaining.
Responsible Gaming

Playing Safely and Within Your Means

Log in, go to your account settings, and find the Responsible Gaming section. From there you can set daily, weekly, or monthly PKR deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit has a cooling-off period to give you time to reconsider — reducing a limit takes effect straight away.

Yes. done99 offers both short cooling-off periods and longer self-exclusion options. During a self-exclusion, your account is suspended and you cannot log in or place bets. Your PKR balance is safely held and returned to you when the exclusion period ends — or you can request a withdrawal before the exclusion begins. Visit the Responsible Gaming page for full details.

Some warning signs include chasing losses by depositing more PKR to try to win back what you lost, gambling with money set aside for bills or daily expenses, lying to family or friends about your activity, or feeling anxious or irritable when you are not playing. If any of these apply to you, consider using done99's self-exclusion tool and take a break. Gaming should always be entertainment, not a financial strategy.
Explore done99

What You Can Do on done99

Everything on the platform is built around what Pakistani players actually want — fast payments in PKR, live cricket markets, and games that work on any device.

Bet on Cricket & PSL

Place pre-match and live in-play bets on PSL, T20 internationals, and all Pakistan cricket fixtures. Ball-by-ball markets, match winner, top scorer — it is all there.

Hundreds of Slot Games

From classic three-reel fruit machines to modern video slots with bonus rounds and jackpots, the done99 slots library is updated regularly with new titles.

Live Casino with Real Dealers

Stream live table games from your phone or desktop. Real dealers, real time, all bets placed in PKR. Available around the clock in the Game Lobby.

Instant PKR Deposits

Top up your balance in seconds using JazzCash, Easypaisa, Raast, or bank transfer. No waiting around — your PKR balance updates in real time so you can start playing immediately.

Bingo Rooms

Join live bingo rooms running throughout the day. Buy cards in PKR, chat with other players, and enjoy a different kind of gaming alongside cricket betting and slots.

Secure Accounts & Fast Payouts

Your account is protected with encryption and two-step verification on new devices. Withdrawals are processed back to your original PKR payment method without unnecessary delays.

Still Have Questions?

Can't Find Your Answer? Get Started Anyway

The fastest way to get answers to account-specific questions is to log in and check your account settings or transaction history directly. Not registered yet? Creating a free done99 account takes under two minutes.

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